Zoom crshes/stops working after few mins in the call after the update to iOS 14 on iphone XR

I’m having the same problem as well. When I updated to ios14 I could no longer screen share through the Zoom app. Everything is up to date on my computer and ipad. When I attempt to broadcast via Zoom the app will crash the second I swipe up to choose the screen I want to share. I have noticed that when I join the audio from my ipad and leave the audio from my computer that I can screen share longer, but inevitably it will kick me out with the message that Zoom has stopped sharing and I will have to log back into the Zoom app and session.

1 Like

Hey @leeanna and @prossi,

I am sorry about the iOS 14 issues, we are still investigating. If possible, can you reproduce the crash or timeout on your iPad once more and provide an SDK log to developersupport@zoom.us. This would be very helpful for us to speed up resolution.

To obtain sdk logs follow the instructions at the bottom of this page: https://marketplace.zoom.us/docs/sdk/native-sdks/iOS/mastering-zoom-sdk/sdk-initialization

Thank you!
Michael

I’m having same issue. Updated to IOS 14 and crashed out. I’m using for Yoga class so really frustrating :weary:. Hoping solution/fix very soon.

After updating my iPad Pro to iOS 14 I’m having similar problems. I can share my screen and everything is fine, until I try to leave the Zoom app. As soon as I try to switch to the iOS home screen or any other app, Zoom freezes. But, Zoom will resume if I switch back to it. I am able to share the whiteboard within Zoom without a problem. This is a big problem because I need to share other apps while teaching. Is there a solution to this in the works?

This is probably too technical for many of us to handle at this point.

Zoom is Crashing on my IPAD Pro when I log in and talk for a few minutes.

Can anyone from Zoom let us know if progress is being made on this issue?

Hello everyone,
I am experiencing the exact same issue as described above. I am urgently searching for a solution. Yesterday in my class, I was sharing my screen via the iPad Pro Zoom App, and after few minutes while teaching, it suddenly crashed and I got kicked out of the Zoom meeting. I had to reconnect to the zoom meeting but again it crashed until I gave up. Not sure what to do? Is this a problem with the iOS Zoom App or is this a problem with iOS? I updated my iPad Pro to the latest version of iOS recently. That seemed to have caused problems.

I am also experiencing this - when I share screen from my zoom it works, but when on my ipad via zoom it does not. Unfortunately my school wifi does not allow sharing screen via wifi, so this is the only option - any solution or work around would be very helpful.

Hello everyone!

Thank you all for your patience and contributions to resolving this issue. We have a new version of the iOS SDK, that should address the screen sharing issues on iOS 14. The new SDK can be found here: https://github.com/zoom/zoom-sdk-ios/releases/tag/v5.2.41735.0928.

The changes to broadcasting in this version will require some updates:

There are new libraries that will need to be linked to your extension.
In addition to ReplayKit and MobileRTCScreenShare, please add the following frameworks to your broadcast extension target:

  • CoreGraphics
  • CoreMedia
  • CoreVideo
  • VideoToolbox

These additional frameworks will be used to provide a better experience to users when broadcasting.

If you are using Swift in your broadcasting target:
Please add “-lc++” to your target’s build settings under “Other linker flags”

If you are using Objective-C in your broadcasting target:
Please change the RPBroadcastSampleHandler file extension from “.m” to “.mm”. (This file is likely called SampleHandler)
Screen Shot 2020-10-11 at 10.30.19 PM

You should not have to update anything else related to sharing.

If you run into errors mentioning “std::”, make sure you have followed the steps above for your relative language.

Please let us know here or at developersupport@zoom.us if you experience any issues when updating to the new framework versions.

Thanks!
Michael

Hello everyone,

The team has identified the crash within the latest version of the SDK v5.2.41735.0928. Effected users would observe a crash or hanging loading indicator upon entering a meeting. The crash will be resolved in the next version. In the meantime, you can resolve this crash by setting an AppGroupID in the SDKInitContext.

Objective-C:

// If you have a valid appGroupID provide it here, otherwise you may set this to be a blank string. 
context.appGroupId = @"";

Swift:

 // If you have a valid appGroupID provide it here, otherwise you may set this to be a blank string. 
 context.appGroupId = ""

The gettingStarted repo has been updated to reflect this change:

If you have any questions or concerns, please let us know here or at developersupport@zoom.us.
Thanks!
Michael

2 Likes

My IPad continues to crash during the gaming class I’m teaching to 4th through 6th graders. As of December 2nd.

I’m worried that I will lose my job because we went virtual this year & I rely on Zoom for work. :confused:

It keeps saying “lost network connection” even though I’m able to do Google search.

I’m using the IPad Pro, 1st generation.
I was teaching this evening, December 2nd, 2020, it still hasn’t been corrected.

Please, please respond.

Hey @wayong,

Thank you for using the dev forum.

I am sorry your iPad is crashing during your class. Are you a developer using the Zoom SDK for your iOS application? Or are you using the Zoom application from the app store?

Thanks!
Michael

Hello,

I am having the same issue as everyone else. When I am on a zoom call on my windows computer but try to share my ipad screen, after a while zoom randomly pauses my ipad screen sharing and I am unable to share my ipad screen unless I stop sharing and try sharing again. It is REALLY frustrating! I want to address ASAP! I need it to teach my classes.

Hey @ckenny,

Thank you for using the dev forum.

I understand the iPad crashes must be very frustrating. However, this forum is only for developer support. You should reach out to https://support.zoom.us/, and they should be able to assist you :slight_smile:

Thanks!
Michael

We are in the year 2021 and almost going to be 1 year when this bug was deducted. A similar thing is happening on Windows 10 as well. It is so annoying and there is no support from Microsoft or Zoom. Entire google search is filled with this question: Microphone crashing after 5 minutes on zoom call on windows 10

Did anyone have a solution to this? I tried reinstalling the drivers.

Hey @DB2021,

Thanks for using the dev forum!

Are you using the SDK or the Zoom Applications?

Thanks,
Michael

I am using Zoom client only on windows 10.

Thanks
Deepak

Hey @DB2021,

Gotcha. Unfortunately this forum is for Zoom SDK questions only. Please visit https://support.zoom.us/ instead.

Thanks!
Michael

Ohk,
I thought any issue related to Zoom is the point of discussion and carefully looked it up to avoid bad marketing. I thought you guys can provide some possible solutions to resolve but that’s fine if that is how it works.

Thanks
Deepak

Hey @DB2021,

I understand that this is frustrating. However, we have to keep this forum isolated to SDK issues, as this is the only place for SDK-related issues.

Thanks!
Michael