Hello,
We’re an approved app on the Zoom Marketplace. One of our customers provisioned Our App to a user group with the setting: “As an admin, add Our App for Selected Users & Groups.” It worked fine for several months.
Two weeks ago, all 5 users in that group lost access and were unable to reconnect. There was:
- No change to group membership
- No visible admin changes
- Nothing in Zoom’s audit log
However, after stepping through Zoom’s “Manage → Apps on Account → Our App → Users & Groups → Add Groups,” the issue was resolved. They only then saw the “Selected Users & Groups” assignment path again.We’d like to know:
- What would cause the “Selected Users & Groups” app assignment to stop applying to an existing group?
- Is there an expiration or condition under which group-based app installs are silently dropped or invalidated (e.g., inactive use, policy refresh, token purge)?
- Are there platform logs from Zoom’s side that indicate whether this permission was revoked or expired?
- Is there a recommended way to monitor or proactively get notified if a group-level app assignment breaks?
Thanks.
