@tommy @scott.simon Hello All,
I am a ServiceNow developer and I am currently working on the Integration between Zoom and ServiceNow.
Our requirement is to enable the Notify Zoom Connector so that a Zoom meeting can be initiated directly as a communication channel from Major Incident Workbench
However, I am facing Issues while trying to obtain the OAuth token. Below are the detailed steps I have followed based on the documentation.
1.Zoom Marketplace Configuration
We have successfully retrieved the required details from the Zoom Marketplace, including:
1.Client ID
2.Client Secret
3.Webhook Token
These credentials have been correctly configured in our ServiceNow Instance
2.OAuth Configuration in ServiceNow
As the next step, I attempted to configure OAuth in ServiceNow using
OAuth Entity Profile : Zoom Default Profile
OAuth Provider: Zoom
Grant Type : Authorization Code
while performing this setup, I expected the system to authenticate using the Service Account. However instead of proceeding with the intended authentication flow, it redirects to an Zoom SSO Login page
Even though we attempted to use the service account for authentication, the redirection to SSO is preventing us from completing the OAuth Setup and obtaining access token
could anyone help clarify:
1.Why the OAuth flow is redirecting to SSO instead of using the configured service account?
2.If there are any additional configurations required either in Zoom or ServiceNow to bypass SSO for this integration?
Any guidance or suggestions would be helpful
Thanks in advance