@dape @tommy @scott.simon @MaxM I am a ServiceNow developer who is trying to achieve the integration between zoom and ServiceNow and this is the requirement.
We need the Notify Zoom Connector available to initiate a Zoom meeting directly as a communication channel through the Major incident workbench for a MIM POC.
- The OOTB configuration for the Notify Zoom Connector is established.
- While working a major incident in Major incident workbench, a major incident manager can leverage Incident Communications Management (com.snc.iam) to create a Zoom Bridge and send stakeholders an invitation to join the zoom meeting.
I have implemented the below steps but i am facing this issue.
Required Info(provided already) from ZOOM Market Place:
- Client Id
- Client Secret
- Verification Token- Generated when Event Subscription is checked and all events under the Meeting Category is checked and saved.
- Configure OAuth in ServiceNow (as part of Zoom Spoke- after Installation). System OAuth> Application Registry >Zoom
- Paste the Client ID and secret provided by requestors. Enquire about the token lifespan. Default(8640000 seconds)- 100 days
- Redirect URL: instancename/oauth_redirect.do
- Navigate to Connection & Credentials >Search for Zoom
- Create a new connection from Connection Related list.
- Name
- Connection URL- [https://api.zoom.us]
- Confirm whether to create a new one or use existing one.](
Create a new Credentials from Credentials >New> OAuth 2.0 Credentials
Either way use this OAuth Entity Profile: Zoom default_profile (provided as part of Zoom spoke). Mentioned under the Zoom application Registry Related List.
-
Add this credential to the connection.
-
Open that credential and In Related Link, click on Get OAuth Token .(Redirect the user to zoom and displays all permissions for the current user).
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Navigate to All> Notify> Zoom> Configuration. Copy the verification token provided and paste in Webhook Validation Token
Configure Notify.
- Navigate to Notify >Notify Properties >Enable Notify Integrations…> Yes
- Configure Provider Selector (Catch All)> Related List > Provider Selector Choice> New. Conference Provider>Zoom . Refer: [Configure a provider in Notify (servicenow.com)]
This the error i am getting when given “Get Oauth Token”
And when i click start conference call -the below error is populated.
I referred this thread as well. Zoom API integration in Servicenow. In servicenow, Sass Licence> Direct Integration Profile > Zoom -Notify Connector-calls. This profile has been already created.
Can i know how to proceed further? Also i want to restrict the UI Actions created as part of this plugin to only major incidents and no other table should be affected by this. Need a guidance here as well.