Zoom meeting is not working in Mac os chrome browser

Video SDK Web
1

Description
Issue Summary: Zoom Client Not Opening in Chrome on macOS

Environment:

  • Browser: Google Chrome

  • Chrome Version : Version 139.0.7258.128

  • Operating System: macOS

  • Application: Zoom (Web Client)

Problem Description:
When attempting to launch a Zoom meeting via Chrome on macOS :

  • The voice and camera permissions prompt appears but remains in a loading state.

  • After clicking Join, the meeting screen shows a continuous loading animation and meeting is not loading

Note: This happens in chrome browser and in other browsers this is working fine

Browser Console Error

index-D8cSL4mS.js:103 ReferenceError: WebAssembly is not defined
at Object.isSupportAudioDenoise (js_media.min.js:1:52163)
at nn (zoomus-websdk-zoommtgMain.umd.min.js:2:1591312)
at d (zoomus-websdk-main-client.umd.min.js:84:886788)
at zoomus-websdk-main-client.umd.min.js:84:888350
at 20427 (zoomus-websdk-main-client.umd.min.js:84:888442)
at ne (index-Dd0q0lVa.js:103:67620)
at 43178 (zoomus-websdk-main-client.umd.min.js:84:879153)
at ne (index-Dd0q0lVa.js:103:67620)
at 13405 (zoomus-websdk-main-client.umd.min.js:84:3154258)
at ne (index-Dd0q0lVa.js:103:67620)
at 65690 (zoomus-websdk-main-client.umd.min.js:84:3155219)
at ne (index-Dd0q0lVa.js:103:67620)
at 76894 (zoomus-websdk-main-client.umd.min.js:84:3155120)
at ne (index-Dd0q0lVa.js:103:67620)
at 3671 (zoomus-websdk-main-client.umd.min.js:84:3159461)
at ne (index-Dd0q0lVa.js:103:67620) ‘tasks error’

Which Web Video SDK version?
“version”: “3.13.2”,

2

Hey @Srimuktha

Thanks for your feedback.

I will direct message you to get more information related to the issue.

Thanks
Vic

3

Hi Vic,

We investigated the macOS Chrome Zoom failure (black preview, mic/camera spinner, stuck on “Joining Meeting…”).

It works in other browsers, so issue is Chrome-specific.

  • Users report Zoom web meeting on macOS Chrome gets stuck at black preview / mic-camera spinner / “Joining Meeting…”.

  • Same behavior is reported in Zoom forum context as well: Zoom meeting is not working in Mac os chrome browser.

  • It works in non-Chrome browsers (Safari/Firefox), so the issue is Chrome/Chromium specific.

What we checked and changed

  • Verified runtime indicators in Chrome:

  • Initially had crossOriginIsolated=false, SharedArrayBuffer=undefined.

  • Added cross-origin isolation headers in app setup (for test env):

  • Cross-Origin-Opener-Policy: same-origin

  • Cross-Origin-Embedder-Policy: require-corp

  • Re-tested and confirmed:

  • window.crossOriginIsolated === true

  • typeof SharedArrayBuffer is available.

  • Upgraded Zoom SDK references to newer version alignment (3.13.2) in app config/references.

  • Despite these fixes, some Chrome sessions still hang at Join.

Current interpretation

  • We fixed one major prerequisite (SAB/isolation), but there is still a second Chrome-specific failure path.

  • Since hotspot/incognito tests still reproduced in affected case, not only a simple extension/network issue.

  • RTC dump shared (getUserMedia: [], PeerConnections: {}) suggests failure can occur before full RTC setup in Chrome.

Can you please help us or do we need to add anything from our end.

Thanks

Anish