[Zoom Meeting Master API] API returning error despite assigning correct API scopes

API and Webhooks
1

I have assigned a server to server OAuth application the following scopes: role:master, user:read:admin, group:read:admin. I need to hit the get role information endpoint. I am able to acquire an access token via an “account_credentials” grant type. I can confirm the access token is valid as I can retreive users and groups. But when I try to query the role master endpoint, I get the following error:

{"code":4711,"message":"Invalid access token, does not contain scopes:[role:master, role:write:master, role:read:master]."}

This is unexpected because the access token response object says I have the following scopes:

{"access_token":"[redacted]","token_type":"bearer","expires_in":3599,"scope":"user:read:admin account:read:admin group:read:admin role:master"}

Please advise on how I should go about resolving this issue. I don’t see any “role:read:master” and “role:write:master” on my application, just “role:master”. Thanks.

Additional Context that probably helps: Using a Zoom Pro account and am using the owner user to generate the application.

2

Hi @vignesh.natarajan

Are you using the owner user to generate the access token as well?

If not, make sure this permission is checked under your Zoom portal:

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To confirm, you are expecting to use Master API endpoints?

4

Yes, I’m using the owner account to generate the credentials, and yes, I’m trying to use the Master API.

5

Yes, but can you please confirm you are a master account as described in the linked documentation above?

6

Did this ever get figured out? I’m so confused. I’m the only user in my account. When I refresh the token it says I have all the scopes needed but kicks back this error every time. Is there a magic box I need to check somewhere?

7

Hi @britgwaltney ,

If you are the only user on your account, it’s unlikely you have Master Account configuration.

Which endpoint are you trying to use?

8

I ended up figuring this out. I was assuming a master account was any account that had multiple users under it. This is not the case. If it’s a normal zoom account, you can simply use the /v2/users endpoint. No need to pass the account ID.

PS: The error message returned by the API is very misleading. No scopes were actually missing even though it said they were.

9

Hi @britgwaltney thanks for your feedback and glad you resolved to use the correct endpoint for your account type!

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