Zoom meeting SDK web redirect to home page without a reason

Meeting SDK Web
1

There is a issue we experience with Zoom SDK Web Meeting SDK where it automatically redirect to the homepage without any error message or any reason for the redirect. While inspecting some of the meetings API calls, I noticed some were because SDK is blocked from joining, but the SDK didn’t return this message, and for some other meetings we were not able to find the cause of the redirect. Can the error be return to the SDK so we can handle it appropriately?

We hope you can look into this issue. Thank you for your attention to this matter.

Meeting SDK for Web version 3.11.2

Let me know if there are any specific changes or additional details you’d like to include.

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@elisa.zoom @JackYang

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Hi @blessing
Happy to help here too! I will try to replicate this with our sample app, can you confirm if you are using client or component view?

4

Hello @elisa.zoom, We are using the client view

5

Thank you @blessing

When you say that the Web meeting SDK automatically redirects to the homepage without any error message or any reason for the redirect. Could you please specify when? Is this once the meeting is finished? or during the meeting?

If you could share the workflow you are using, so I can replicate this on my end

6

Thanks for the reply @eliza

The redirect happens at the point of joining an ongoing meeting, I have attached a video

Here is the link to the video - Zoom SDK Redirect issue Recording.mov - Google Drive

7

I see @blessing
Have you found a reason why the meeting is disconnected? Are you exiting/ending the meeting and therefore, being redirected to the home page?

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No @elisa.zoom, the meeting is auto exiting and redirecting to the home page without a reason

9

Thanks @blessing I sent you a DM, could you please follow up there?

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