Zoom meeting web sdk is getting stuck in waiting room meetings

Meeting SDK Web
1

Description
When user is joining Zoom meeting using meeting sdk, in some waiting room meetings, sdk just get’s stuck. Sometimes on “Connecting” Screen or the waiting room screen.

Browser Console Error

[2456:2456:0619/161011.485334:INFO:CONSOLE:5] "%cwebsocket onclose event:
      type:close
      code:1006
      reason:
      timeStamp:122455.755
      target:3
      url:wss://*********************************
[2456:2456:0619/161011.487937:INFO:CONSOLE:5] "%cONCLOSE Reconnect websocket start to resetWebclient color: #b3b300; font-weight: bold;", source: https://*********
[2456:2456:0619/161011.488208:INFO:CONSOLE:5] "%c>>>>>>>>> resetWebclient >>>>>>>>>>>>> color: #b3b300; font-weight: bold;", source: https://*********
[2456:2456:0619/161011.488480:INFO:CONSOLE:5] "%cdestroy SDK color: #b3b300; font-weight: bold;", source: https://*********

Which Web Meeting SDK version?
3.11.2 - Client View

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Open a Meeting with waiting room using SDK
  2. Ask to join
  3. Wait for more than 8 minutes
  4. then accept the sdk user

We have seen that this issue only occurs when the person using SDK is in waiting room for more than 7-8 minutes.

  • OS: Ubuntu 22
  • Browser: Chrome
  • Browser Version: chromium-1179