Web SDk freezes when waiting for host to start the meeting

Meeting SDK Web
1

Description
Web SDK is freezing when trying to join a meeting where host needs to start a meeting.

Browser Console Error
Not available

Which Web Meeting SDK version?
3.1.0 - client view

Meeting SDK Code Snippets
NA

To Reproduce(If applicable)
Its not reproducible every time but try to join a meeting before 4-5 minutes the host starts the meeting.

Screenshots
When the SDK freezes, It stops showing the waiting page and switches to a blank meeting page

a4c77bc3-7905-437d-9cf1-9167ed0f6abf_Checkpooint_MEETING_JOIN_REQUEST_2024-01-18T11 16 06.869Z
a4c77bc3-7905-437d-9cf1-9167ed0f6abf_Checkpooint_MEETING_JOIN_REQUEST_2024-01-18T11 16 06.869Z1920×1080 37.3 KB

Device (please complete the following information):

  • OS: Ubuntu
  • Browser: Chromium
  • Browser Version: 121.0.6167.85

Additional context
The issue trigger almost 3 minutes after user is shown the waiting screen.

2

Hi, @bharat.bhadresha,

Thanks for posting, @bharat.bhadresha! Can you share a screen recording of the behavior you are seeing?

3

Hi @donte.zoom ,
As this issue is not reproducible, We only have screenshot which is already attached.
No screen recording is available.

4

@bharat.bhadresha ,

I see you have an open thread in the internal Zoom chat. Has this matter been resolved, or do you need further assistance?