Zoom & Pardot - Webinar Registration Sync Only One Way

Description
I’ve successfully integrated Zoom webinars and Salesforce so that when someone signs up via the Zoom form, they are automatically placed in a “registration” or “attended” list.

However, we are using Pardot forms on our website and for our emails as Pardot is how we track marketing activity. I understand that the sync between Zoom and Pardot should be two-way so that anyone who submits a Pardot form should also sync into Zoom, so that Zoom can fire off the registration autoresponder email and so that you appear in the Zoom registration report.

I’ve followed the instructions on the Zoom Support page but it’s still not working.

Is there something wrong with my code or am I missing something else?

This is the code I put into the ‘Thank You Content’ section as per Zoom’s instructions:
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This is the code I put into the thank you code as per Zoom’s instructions:
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Error
When you submit the pardot form, it gets stuck trying to submit the form. Essentially the form disappears as it’s been submitted succesfully but the tab is perpetually stuck reloading.

I’ve already submitted a ticket with Zoom Support but they said they couldn’t help and to post here instead.

Hi @Sel
Thanks for reaching out to us!
have you been able to troubleshoot this on your end?

No, I still have no answer as to why it isn’t working or how to make it work.

Thanks @Sel do you have a ticket number I can refer to?
I will open another ticket on your behalf and the right team will help you with this issue.

Hi, this is the ticket reference: TS1652917. The ticket was opened by my colleague so it’s under a different name but the problem is the same.

1 Like

@Sel
I just created a ticket for you. You should be getting a follow up email from support soon