I am exploring Zoom Phone as an option for a telephone system for my company. I am hoping that I can utilize the API to integrate with our CRM system.
Using the Zoom Phone API, is it possible to get the AI-generated summary and/or call transcript from previous calls?
tamn
(nktnet)
2
It’s now possible using this user endpoint
As mentioned in this thread: AI Call Summary.
Following that thread for updates regarding Server-to-Server Oauth (account-level).
More information on the April 14th, 2025 changelog/release notes:
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