Zoom Phone API Failed with status code 403 and body {"code": 403, "message": "You do not have permission."}

Phone
1

Description
Trying to get phone and QoS metrics using the Zoom Phone API’s(phone/metrics/call_logs/{call_id} and phone/metrics/call_logs/{call_id}/qos)
but getting a permission error in response.

Error
Failed with status code 403 and body {“code”: 403, “message”: “You do not have permission.”}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

[Which Endpoint/s?]
/phone/metrics/call_logs/{call_id}and /phone/metrics/call_logs/{call_id}/qos

How To Reproduce (If applicable)
Steps to reproduce the behavior:
1.Request URL endpoint (using postman) using OAuth authorization with access token.
2. See error in response
{
“code”: 403,
“message”: “You do not have permission.”
}

Additional context
My app has a following scopes.

  1. phone:read:call_qos:admin
  2. phone:read:call_log:admin
  3. phone:read:list_call_logs:admin

What needs to be added additionally?

2

Hi @Selvaraj , can you confirm the account owner provided the right permissions in the web portal? She this guide and go to the section on changing permissions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064983