Zoom Phone Smart Embed getting "No available callerId" error

We have about 60 or so users making phone calls from our web page using Zoom Phone Smart Embed and it works great most of the time.

However, we have a couple of users that are reporting getting “No available callerId” error message occasionally. I don’t have a screen shot of it but it appears near the top of the dialing pad in the iframe (just added it).

I had this happen a few times when I was testing as well. Below the dialing pad there is a drop down for Caller ID and I can see the Direct Number, Main Company Number and 12 Additional Company Numbers listed.

Anyone have any ideas why this might be happening?

Thanks in advance!

Screenshot 2024-01-02 113558

Hi @vlad_kolbas ,

Sounds like a bug. Please submit a bug ticket here: New Request - Zoom Support

Thanks @gianni.zoom , got it submitted.

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