Hello,
Setting up Zoom Phone Smart Embed integration and encountering unexpected behavior during an inbound call.
I can see the inbound call in the Smart Embed widget, with Accept and Decline buttons, but clicking them are not passing the desired action to the desktop client.
- The Accept button keeps the widget on a “ringing” screen, but the desktop client does not accept the call and continues to ring.
- The Decline button simply returns a dialer to the start page, and the reject action is not reflected in the desktop client.
According to the documentation page it should actually accept or decline the call:
- Access the Zoom Phone widget in your Zoom Phone Smart Embed app.
Incoming calls will show in the call confirmation display with the name or number of the caller.- Click one of the following icons:
- Accept: To accept the call.
- Decline: To hang up the call.
Is this a flaw, an incorrect setting somewhere, or the intended behavior?