Using zoom phone smart embed inside iframe. I am able to login and do everything but make a phone call.
So SMS and Voicemail work, but when I try to dial out it doesn’t work.
Adding some details. In DevTools Network I see
make_call
https://applications.zoom.us/api/v1/integration/phone/embeddablephone/callCtrl/make_call
status code 200 OK
![skype stuck on calling](https://global.discourse-cdn.com/business6/uploads/zoomdeveloper/original/3X/6/c/6c845454c8f2ab7a43cc3862c5b0900b5c456866.png)
This doesn’t reflect in the Zoom Workplace Desktop app.
Everything else works, sms - voicemail etc.
More info :
If I initiate a call from the Desktop app is does reflect calling in the smart embed widget. Not sure if that is useful information.
I think I need to enable ** Automatically Call From 3rd Party Apps** but I can’t find it in the account settings per the guide. For reference this account in the forum isn’t my Dev account from work.
![image](https://global.discourse-cdn.com/business6/uploads/zoomdeveloper/original/3X/5/f/5ff4299952e2088f91c893c0cb066d09671f80b6.png)
I only have these options in Admin section
I see these in the console when I call the zoom phone number and try to answer from the smart embed app.
Just to follow up. The answer was to enable Automatically Call From 3rd Party Apps . I didn’t have control over this due to the account having Tier 1 access instead of Tier 2 - at least that is my understanding.
This is in the guide under prerequisites
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Thank you so much for sharing your findings with the community! @gterry180
We appreciate your contribution to this forum ![:point_up: :point_up:](https://emoji.discourse-cdn.com/twitter/point_up.png?v=12)