Zoom scheduled Meeting - Joining Issue - Organisation mandatory field in Registration Form

API and Webhooks
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1

After creating a scheduled meeting, I recently added a ’ Update registration questions’ zoom API call to set questions like ‘last_name’ & ‘org’ as mandatory in meeting registration form.

Before adding this, meeting join was working for roles 1 & 0 (ie; Host & attendees). After adding, after attendees are trying to join through ‘join url’ it’s redirecting to meeting registration link asking to fill all the required field like organisation.

I am adding registrants to a meeting with the help of batch registrants API(POST /meetings/{meetingId} /batch_registrants).

How can we add organisation field to batch registrants API payload? I have tried adding as follows:
Trial1 payload of ’ Perform batch registration’:
{
“auto_approve”: true,
“registrants_confirmation_email”: true,
“registrants”: [
{
“email”: “jchill@example.com”,
“first_name”: “Jill”,
“last_name”: “Chill”,
“org”: “org name”
}
]
}

Trial2 payload of ’ Perform batch registration’:
{
“auto_approve”: true,
“registrants_confirmation_email”: true,
“registrants”: [
{
“email”: “jchill@example.com”,
“first_name”: “Jill”,
“last_name”: “Chill”,
“organisation”: “org name”
}
]
}

But after trying i could not transmit the org data to zoom for registrants. Also, when attendees trying to join a meeting using zoom SDK(@zoom/meetingsdk) receiving an error “join error code: 1 Fail to join the meeting”. Please help.

2

Hi @jammytest1234 , are you seeing the rest of the fields (first name, last name, email) transmitted?

Are these two different behaviors? Join link people are being routed to the registration form? And those trying to use an SDK to join are receiving the first error?

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Another question–are these users external to your account?

1 Like
4

@gianni.zoom , Yes i could see rest of the fields data in the ’ List meeting registrants’ api response, but organisation field was not there

@gianni.zoom , yes i tried these 2 types mentioned above. But didn’t work.

@gianni.zoom , yes to fill in the organisation field, rest of the fields(first name, last name, email) are auto populated.

@gianni.zoom , yes

@gianni.zoom , yes external to my zoom account

Please help me solve this issue.