Zoom SDK Android Keeps Crashing and is broken on joining Meeting

Meeting SDK Android
,
1

I am using the latest Zoom SDK on Android, and when I join the meeting it keeps crashing all the time. Reactions and pressing ‘More’ also causes it to crash completely, nothing is working to resolve this, I followed all the instructions and still to no avail.

This is happening on Android 11, 12 and 13 as I have tested this on.

Zoom SDK Android Version: v5.16.2.16555

The only thing that is considered ‘working’ is the meeting ‘join’ function, but any button you press causes it to crash which is not an ideal experience for a webinar.

It is also unfortunate that we have a deadline for the Zoom upgrade that Zoom imposed on us with this crashing issue we have to solve. This puts us under urgent and unnecessary pressure that doesn’t help us.

Below is the stack trace of this error:

FATAL EXCEPTION: main
Process: com.zoomsdktest.android, PID: 3891
java.lang.VerifyError: Rejecting class us.zoom.proguard.d72$c that attempts to sub-type erroneous class us.zoom.proguard.sp1 (declaration of 'us.zoom.proguard.d72$c' appears in /data/app/~~aqGEyHTdMsPtp2lgdDSMUg==/com.zoomsdktest.android-HhUliL1a6XoEChWydMFaog==/base.apk!classes28.dex)
	at us.zoom.proguard.d72.onCreateDialog(ZmBaseActionSheet.java:4)
	at androidx.fragment.app.DialogFragment.prepareDialog(DialogFragment.java:647)
	at androidx.fragment.app.DialogFragment.onGetLayoutInflater(DialogFragment.java:561)
	at androidx.fragment.app.Fragment.performGetLayoutInflater(Fragment.java:1698)
	at androidx.fragment.app.FragmentStateManager.createView(FragmentStateManager.java:492)
	at androidx.fragment.app.FragmentStateManager.moveToExpectedState(FragmentStateManager.java:261)
	at androidx.fragment.app.FragmentManager.executeOpsTogether(FragmentManager.java:1840)
	at androidx.fragment.app.FragmentManager.removeRedundantOperationsAndExecute(FragmentManager.java:1764)
	at androidx.fragment.app.FragmentManager.execSingleAction(FragmentManager.java:1670)
	at androidx.fragment.app.BackStackRecord.commitNow(BackStackRecord.java:317)
	at androidx.fragment.app.DialogFragment.showNow(DialogFragment.java:299)
	at us.zoom.proguard.d72.showNow(ZmBaseActionSheet.java:9)
	at us.zoom.proguard.ai3.b(ZmMobileMoreActionSheet.java:3)
	at com.zipow.videobox.conference.ui.view.bottomui.ZmRecycleMeetingBottomControlLayout.f(ZmRecycleMeetingBottomControlLayout.java:7)
	at com.zipow.videobox.conference.ui.view.bottomui.ZmRecycleMeetingBottomControlLayout.b(ZmRecycleMeetingBottomControlLayout.java:371)
	at us.zoom.proguard.ue.a(ConfRecycleAdapter.java:25)
	at us.zoom.proguard.ue.$r8$lambda$hdyMYUsd2wICRcqTwkfIpOQguZw(Unknown Source:0)
	at us.zoom.proguard.ue$$ExternalSyntheticLambda0.onClick(Unknown Source:6)
	at com.zipow.videobox.view.btrecycle.ToolbarRecycleButton$a.onClick(ToolbarRecycleButton.java:10)
	at android.view.View.performClick(View.java:7448)
	at android.view.View.performClickInternal(View.java:7425)
	at android.view.View.access$3600(View.java:810)
	at android.view.View$PerformClick.run(View.java:28305)
	at android.os.Handler.handleCallback(Handler.java:938)
	at android.os.Handler.dispatchMessage(Handler.java:99)
	at android.os.Looper.loop(Looper.java:223)
	at android.app.ActivityThread.main(ActivityThread.java:7656)
	at java.lang.reflect.Method.invoke(Native Method)
	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)
	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)
Caused by: java.lang.VerifyError: Verifier rejected class us.zoom.proguard.sp1: void us.zoom.proguard.sp1.onStart() failed to verify: void us.zoom.proguard.sp1.onStart(): [0x0] 'this' argument 'Reference: us.zoom.proguard.sp1' not instance of 'Unresolved Reference: androidx.activity.ComponentDialog' (declaration of 'us.zoom.proguard.sp1' appears in /data/app/~~aqGEyHTdMsPtp2lgdDSMUg==/com.zoomsdktest.android-HhUliL1a6XoEChWydMFaog==/base.apk!classes28.dex)
	at us.zoom.proguard.d72.onCreateDialog(ZmBaseActionSheet.java:4) 
	at androidx.fragment.app.DialogFragment.prepareDialog(DialogFragment.java:647) 
	at androidx.fragment.app.DialogFragment.onGetLayoutInflater(DialogFragment.java:561) 
	at androidx.fragment.app.Fragment.performGetLayoutInflater(Fragment.java:1698) 
	at androidx.fragment.app.FragmentStateManager.createView(FragmentStateManager.java:492) 
	at androidx.fragment.app.FragmentStateManager.moveToExpectedState(FragmentStateManager.java:261) 
	at androidx.fragment.app.FragmentManager.executeOpsTogether(FragmentManager.java:1840) 
	at androidx.fragment.app.FragmentManager.removeRedundantOperationsAndExecute(FragmentManager.java:1764) 
	at androidx.fragment.app.FragmentManager.execSingleAction(FragmentManager.java:1670) 
	at androidx.fragment.app.BackStackRecord.commitNow(BackStackRecord.java:317) 
	at androidx.fragment.app.DialogFragment.showNow(DialogFragment.java:299) 
	at us.zoom.proguard.d72.showNow(ZmBaseActionSheet.java:9) 
	at us.zoom.proguard.ai3.b(ZmMobileMoreActionSheet.java:3) 
	at com.zipow.videobox.conference.ui.view.bottomui.ZmRecycleMeetingBottomControlLayout.f(ZmRecycleMeetingBottomControlLayout.java:7) 
	at com.zipow.videobox.conference.ui.view.bottomui.ZmRecycleMeetingBottomControlLayout.b(ZmRecycleMeetingBottomControlLayout.java:371) 
	at us.zoom.proguard.ue.a(ConfRecycleAdapter.java:25) 
	at us.zoom.proguard.ue.$r8$lambda$hdyMYUsd2wICRcqTwkfIpOQguZw(Unknown Source:0) 
	at us.zoom.proguard.ue$$ExternalSyntheticLambda0.onClick(Unknown Source:6) 
	at com.zipow.videobox.view.btrecycle.ToolbarRecycleButton$a.onClick(ToolbarRecycleButton.java:10) 
	at android.view.View.performClick(View.java:7448) 
	at android.view.View.performClickInternal(View.java:7425) 
	at android.view.View.access$3600(View.java:810) 
	at android.view.View$PerformClick.run(View.java:28305) 
	at android.os.Handler.handleCallback(Handler.java:938) 
	at android.os.Handler.dispatchMessage(Handler.java:99) 
	at android.os.Looper.loop(Looper.java:223) 
	at android.app.ActivityThread.main(ActivityThread.java:7656) 
	at java.lang.reflect.Method.invoke(Native Method) 
	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592) 
	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)
1 Like
3

Hi @kaitlynnst ,

Is this your first time using Zoom SDK for Android or did you have a previously working version? If so, which was it?

Can you please do the following and share this info in the private message I start with you?:

  • navigate to the project root directory, and run ./gradlew dependencies then send us build log
  • send APK
  • provide the developer email associated with the SDK and client id
  • meeting id for attempted join
  • short recording of issue and steps to reproduce
4

“failed to verify: void us.zoom.proguard.sp1.onStart(): [0x0] ‘this’ argument ‘Reference: us.zoom.proguard.sp1’ not instance of ‘Unresolved Reference: androidx.activity.ComponentDialog’”

Hi @kaitlynnst , from the error message above, it looks like the version of the dependency “androidx.activity” is not compatible, can you please confirm it is synced up with the version in mobilertc-android/mobilertc/build.gradle in our sample app?

1 Like
5

@kaitlynnst is this resolved?

6

@kaitlynnst Hello, Is this resolved ? I’m also facing the same issue. Can you help me to resolve the issue.

7

I’m also facing similar issue

8

Hi @nandini @achintnarang , please try what @qing.peng recommended to @kaitlynnst and follow up.

9

Hi @gianni.zoom in the mobliertc.gradle there is no dependency of androidx.activity.

10

@achintnarang , paste your specific stack trace of error please.

11

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