Zoom SupportChat not visible (Web SDK)

Meeting SDK Web
1

Description
The Zoom web chat is not working on our Zoom Web SDK and we would really like to have this feature present.

This is our configuration for ZoomMtg.init({}):
leaveUrl: container.attr(‘data-leave’),
showMeetingHeader: true, //optional
disableInvite: false, //optional
disableCallOut: false, //optional
disableRecord: false, //optional
disableJoinAudio: false, //optional
audioPanelAlwaysOpen: true, //optional
showPureSharingContent: false, //optional
isSupportAV: true, //optional,
isSupportChat: true, //optional,
isSupportQA: true, //optional,
isSupportPolling: true, //optional
isSupportBreakout: true, //optional
isSupportCC: true, //optional,
screenShare: true, //optional,
rwcBackup: ‘’, //optional,
videoDrag: true, //optional,
sharingMode: ‘both’, //optional,
videoHeader: true, //optional,
isLockBottom: true, // optional,
isSupportNonverbal: true, // optional,
isShowJoiningErrorDialog: true, // optional,

Error
There is no error, the chat just does not even have a DOM element

Which version?
1.8.3

![Screenshot 2021-02-03 at 10.31.18|690x437](upload://rg

Screenshot 2021-02-03 at 10.31.18
Screenshot 2021-02-03 at 10.31.181904×1207 86.6 KB
RFe6alaL1L7mwIEcrTnc4ecmt.jpeg)

2

Hi @vallonic,

Firstly, please try updating to the latest SDK, since 1.8.3 is outdated and no longer supported.

If this does not help…

  • I’ve just tried visiting the URL directly, and it looks like it is stuck on ‘Joining Meeting’. Therefore, please can you set ‘debug’ to true, and then see if there are any errors showing?

  • Could you also post your join() code so we can see how you are joining users into the meeting?

Thanks,
Alex

3

Thank you for your reply @alexmayo. Moving up the version did not solve our problem, however. Moreover, in Chrome our meetings are working just fine. There is a specific user flow you must follow, though in order to have a username set. This is specific to our application.

Anyways, we will try debugging. But do you have any ideas on how to get the support chat present? Is it a setting on our Zoom account, perhaps? Thanks.

4

By ‘support chat’ are you just referring to the usual Zoom chat window that is available from the bottom toolbar? If so, this should be shown by default, no specific instructions have to be followed to get that to show.

5

Hey @vallonic,

Thank you for reaching out to the Zoom Developer Forum. Are you able to share more information on what you mean by the Support Chat? Also, if you’re able to share a public git repo of the code exhibiting the issue, I’ll be able to advise further.

In the meantime, please see our Sample Web App for an example of how the Web SDK can be implemented.

Thanks,
Max

6

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