Before Creating a New Topic:
If you’re experiencing unexpected Meeting SDK behavior please search the forum with relevant keywords (e.x. error message) and follow the guidance outlined in those posts. Please also leverage the following support links:
- Zoom Developer Changelog for Dev Product Changes: https://marketplace.zoom.us/docs/guides/stay-up-to-date/changelog/
- General Troubleshooting: https://devsupport.zoom.us/hc/en-us
- To Submit a Ticket for Unexpected Meeting SDK Behavior: Home - Zoom Support
- For General & Integrations Related Guidance: https://community.zoom.com/
Format Your New Topic as Follows:
Meeting SDK Type and Version
2.17.0
Description
We have disabled Chat option completely at all levels, including Account,Group and Individual user level. When we join the meeting using meeting SDK in component view, the “Chat” icon does not appear at the bottom (PFA) which is expected. But if we click on “Participants” icon and click on “more” button, we are able to chat there. We are not able to send any messages, however this option should be not visible to “hosts” and participants. Please see below for host and Participant views.
Is there a way we can disable the Chat option here.
Host View:
Participant View:
Error?
The full error message or issue you are running into, where applicable.
Troubleshooting Routes
The troubleshooting attempt types you’ve already exhausted, including testing with the appropriate sample app (found on Zoom · GitHub).
How To Reproduce
Steps to reproduce the behavior including:
1. Authentication method or app type
2. Any errors
3. Browser/client type and version