For one of the user who has taken exam on 22-June-2023, black Shared Screen video has been recorded for 07 min :11 secs which is of size 8MB.
Recording Link available in our account : Sign In | Zoom
Topic Name : Topic 22-06-2023 15:33:07
Session ID : lv90g7IURKKvuUNuBSBozw==
We should not be getting black videos recorded either in Speaker view or Screen Shared video as this is major issue. We are allowing the user to take only after the screen is shared and user video has started. There should be some notification popped up back, so that further action can be taken by the integration partners.
Could you please check in which scenario the black screen video gets recorded and resolve on priority?