Zoom Voicemails not logging to salesforce for user

One of our users received a Zoom voicemail yesterday, but nothing logged back to Salesforce. I checked the Zoom external call logs and it is not there. It is however, logged in Zoom and she received an email about it. It is working for other users and she has authenticated the Zoom API in Salesforce. It worked previously.

Can you please help troubleshoot why this would not have logged in SFDC?

Hi @candice.moss ,

Please open a ticket here https://support.zoom.us/hc/en-us to help with the Salesforce integration :slight_smile:

Thank you,

Already did and they told me to come here.

Hey @candice.moss,

I’ll note that only voicemails left in Call Queues are visible by the Call Queue owner - not the members.

Likewise, I see that Casey is still asking questions in regard to your integration and working to resolve the issue in your latest ticket. Because this likely requires some information about the integration I recommend following up there.


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