Incoming call appears (popups) for everyone in a queue, even if the person didn’t answer the call. Also it logs a call in SF from every people in the queue.
The popup and the log must be done only when someone in the queue answers the call and only one time. Isn’t it?
Zoom Salesforce App
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Install App
- Follow the instructions
- Set up Queue in Zoom
- Receive any incoming call
Screenshots (If applicable)
So as you may see on the screenshots (I can’t upload the second screenshot which shows Zoom view for the call), the incoming call was recorded 4 times in Salesforce, but was answered by one person only!
Thanks a lot!