Zoom Web Client is Down

[elearningevolve]

Description
The Zoom Web client is down, are you people working on your end or is it an unexpected issue? There was no prior notification for this as the Web client becomes completely unusable for all the users

Error
403 Forbidden

Which Endpoint/s?
https://zoom.us/wc/meeting_id/start
https://zoom.us/wc/meeting_id/join

How To Reproduce (If applicable)
Steps to reproduce the behavior:

1. Create or join a meeting via the Web client

Screenshots (If applicable)

[kapaakea]

getting the same thing…

[jparaske]

This is a global issue with anyone using the web client.

[paul.rosenthal]

The same is here in Germany. Please report back if the issue is solved.

[keathr]

Same error here. Looks to be really widespread. Will be monitoring when it comes back up.

[pavol.slido]

Web client is in “maintenance mode” according to status page.

Does Maintenance mode means it’s off for prolonged period of time?

[khushikagdiyal]

my classmates are not suffering from this issue. im missing my classes

[tommy]

Hey @khushikagdiyal, @pavol.slido, @keathr, @elearningevolve, @paul.rosenthal, @jparaske, @kapaa

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us

Developer impacting changes during COVID-19

Developer impacting changes during COVID-19 What does this mean? During these tough times, we are seeing a massive increase in demand for our services. To continue serving our incredible services to our customers and developers, we may be making changes rapidly. Most of these changes will be temporary but we will make sure to note that below. This is an open thread, and we welcome all feedback below. List of developer impacting changes Change Summary Date Changed Temporary Zoom Web SDK…

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The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,
Tommy

[elearningevolve]

Thankyou for the reply,

Maintenance of Zoom’s Web Client

• Zoom will be placing the Web Client into maintenance mode and take this part of the service offline. This will also impact users utilizing Zoom’s Web SDK. This will have no impact on users utilizing Zoom’s desktop or mobile application.
  We apologize for any inconvenience that this may cause.

OMG, this will impact so many users who were depending on the Zoom web client completely.
Any ETA for the resolution of this problem please?

[tommy]

Hey @elearningevolve,

Sorry for the inconvenience, please see the note from the Manager of Developer Relations at Zoom.

Webinar from browser: 403 Forbidden

Hello everyone, Let me be the first to say we understand what kind of stress this is adding to your lives. For that, we can only offer our apologies and assurances that we are hard at work bringing up these services. It is a top priority for us. As you can imagine, we don’t want to provide false hope, and at the moment, we just don’t have enough information to share an accurate timeline. Senior leadership and I are closely monitoring this and will update the status page as we know more. I ap…

-Tommy

[paul.rosenthal]

The web client is back online again. Thanks for the good work. This is an essential feature, especially for users which can’t install propriatary software.

[stan_b]

It is only back if you are okay with forcing all users to log in via username/password, and the Web SDK is still broken in that you can no longer have users join that you are signing with your API key.

[tommy]

Hey everyone,

The Zoom Web Client is back up.

Please see latest update here for the Web SDK:

https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk

Thanks,
Tommy