Your connection has timed out and you cannot join the meeting

Hi,

I’m testing the Sample App (CDN), but cant join a meeting I have created, because of this error:

Joining meeting timeout.
Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.

1.7.2 version

I’ve checked the URL below, but I have no firewall on this machine, its a direct internet connection.

Thanks.

I’m using a JWT App.

Hi @bruno1,

Can you post a screenshot of what you see within the developer tools console log and the request/response within your network tab? This will help us investigate your issue.

Thanks

Hi @Michael_Purnell,

Here are the screenshots:

PS: why is there this 1 image limit for new users?

Hey @bruno1,

Which CDN version link are you using?

Can you try the global one?

ZoomMtg.setZoomJSLib('https://source.zoom.us/1.7.2/lib', '/av');

Thanks,
Tommy

Hey Tommy,

I am getting the same issue, tried everything you mentioned here. The thing is that my application was deployed and running smoothly and this happens out of nowhere.

@Michael_Purnell can you please help its sort of an urgent matter. Is there an issue with my ISP or any updates that zoom has done and are causing issues with the web SDK?

We have been struggling with this tonight as well. Everything was working fine a couple of hours ago, but we’re now recieving this error for all calls to the ZoomMtg.join.

Developer console seems to indicate a 403 error occuring in this call:
https://zoom.us/api/v1/wc/info?callback=localJsonpCallback&meetingNumber=… {rest of the URL redacted}

~Justin

Same case.

  1. i have get an WebSDK example and put it to JSFidle
  2. generate app with API KEY and Secret
  3. yesterday it works
  4. today is not works
    5 i have regenerate APISECRET and change JWT Expires
    6 same Error - 403 forbiden on callback

1 Like

Facing same issue, it was working perfect last night

@tommy pls, help to resolve issue. ~15hours ago it was working perfectly.

Same here I was tested morning it’s works

in this answer i read an information Webinar from browser: 403 Forbidden what zoom support team trying to resolve this problem.

https://status.zoom.us/
Under Maintenance

Hey everyone

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us


The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,
Tommy

Hi Tommy,

Just curious - is this a temporary issue with the Web SDK or has it been shut off indefinitely? The note on the status page makes it sound like it might be permanent.

Resolved - Zoom will be placing the Web Client into maintenance mode and take this part of the service offline. This will also impact users utilizing Zoom’s Web SDK. This will have no impact on users utilizing Zoom’s desktop or mobile application.

3 Likes

Hey @jmauck, the maintenance mode is temporary.

Sorry for the inconvenience, please see the note from the Manager of Developer Relations at Zoom.

-Tommy

Hello, any news about it? Can I use the api again in my environment? for the pro version

Hey @hernandezbg,

Please see the latest update here:

https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk

Thanks,
Tommy

Dear Tommy ,
Can you share the cdn new version 1.7.4 ?,

The old version was
https://source.zoom.us/1.7.2/lib/vendor/react.min.js
https://source.zoom.us/zoom-meeting-1.7.2.min.js

Thanks in advance

Hey @tps-egy,

The new version has not been released yet.

Stay updated here: https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy