Panelists have chat disabled when only Attendees' chat should be affected

Meeting SDK Web
#1

Description
Panelists can’t chat because it’s disabled.

Which Web Meeting SDK version?
2.1.0

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join as Panelist
  2. As Host disabled chat for attendees.
  3. Open chat window as Panelist

Screenshots

image
image2491×1209 104 KB

Device (please complete the following information):

  • Device: Desktop
  • OS:Windows 10
  • Browser: Chrome
  • Browser Version: 96

Additional context
If panelists use the Zoom app, they are able to chat

#2

Hi @giancarlo1 ,

Have you tried these steps to troubleshot this? https://support.zoom.us/hc/en-us/articles/115004809306-Enabling-or-disabling-in-meeting-chat

Thank you,
Gianni

#3

Hey @giancarlo1,

To follow up on Gianni’s message, I was able to reproduce this with v2.1.1 and this doesn’t seem to be expected behavior so I’ve created a ticket with our engineering team (ZOOM-332761).

To make sure i understand, was this working with previous versions of the Web SDK?

Thanks,
Max

#4

@MaxM thank you.

We just realized that it was not the expected behavior. I also tested on versions 1.9.x and it didn’t work either.

#5

Hey @giancarlo1,

Thanks for following up! No word on this just yet but much of our team is out of the office due to the holiday. I’ll let you know when I hear back from them.

Thanks,
Max

#6

@MaxM Any updates on this?

#7

@giancarlo1 I haven’t heard back from our team on this so I followed up with them. I’ll get back to you when I know more.

#8

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.