Join meeting timeout or signature expired

Meeting SDK Web
14

Hi @vijayk.kannan,

For the signature issue, make sure to use the system time and make sure the time syncs with world time.

  1. Generate a signature by ZoomMtg.generateSignature. - Example of syncing your machine time using window 10
    e1b2c451-e93c-4238-b464-ead68f8cca69

Example for using Mac

1200×950 93.2 KB

  1. Generate a signature by customer web backend with sync server time.

We are currently investigation to see if there is a sync issue on our end as well. We’ll follow up as soon as we’re done looking into it.

Can you post a screenshot of what they see and the developer console errors we want to make sure it’s not a config issue.

Thanks

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