Zoom web sdk show black screen after host admit the gutest

Description
We are trying to zoom web sdk in our application
Framework used Angular 6

Error
The zoom screen show black screen after host admit the guest
the guest is showing joining… continiously
but did’t join after host admit

Which Web Video SDK version?
1.9.6

Screenshots


Device (please complete the following information):

  • Device: Desktop
  • OS: Ubuntu 20
  • Browser: chrome and firefox

Additional context
Add any other context about the problem here.

Hey @onepgrguest,

Thank you for reaching out to the Zoom Developer Forum. I just have a couple of questions:

  1. Is this a new implementation or did this break?
  2. Does this happen with the Sample Angular App or the Sample Web App?
  3. Do you see any errors in the browser console?

Thanks,
Max

  1. This is a new implementation , our web app is build on angular 6
    I am implementing the zoom web sdk in the web app
  2. This happens in sample angular app also
  3. Yes I see some error form zoom console
    the error is coming from zoom-websdk.umd.min.js

Hey @onepgrguest,

Thank you for confirming. I’m still working to gather information on this and then I’ll reach out to our engineering team.

Thanks,
Max

Hey @onepgrguest,

Thanks for your patience on this, I’ve reached out to our engineering team and am awaiting their response. (ZOOM-287353)

I’ll let you know what I hear.

Thanks,
Max

Hi Zoom any update on this issue?

Hi @onepgrguest,

Our team is still looking into this—we will follow up shortly.

Best,
Will