I am encountering with a Webhook-Only app I have created in Zoom. My goal is to capture changes that occur for users’ Zoom phone and extension lines.
Here’s the situation:
I’ve added the phone.account_settings_updated event to my webhook app.
However, when I update the extension number of a user, no alert is sent.
I’ve tested other webhook events, such as updating user information, and they work as expected.
It seems specific to the phone.account_settings_updated event, and I am unable to identify what might be going wrong. Could you please advise if there are additional configurations required for this event or if there are known limitations regarding this use case?
Hi @zheng.khor
Thanks for reaching out to us!
Have you been able to troubleshoot this on your end? Are you able to receive the phone.account_settings_updated event in your app?
Hi,
thank you for the response. I still couldn’t get the event from that webhook. I was trying to capture the changes - the extension and phone number that’s in Phone System Management. Do you perhaps know where I can look at to
Hey @zheng.khor
Sorry for the late reply here! I did not get a notification
Allow me some time to troubleshoot this on my end and will get back to your
Hi @zheng.khor
Sorry for the late reply here.
I was able to do some testing on my end and I do not thing the event you are trying to set up, displays the information you are looking for. But I am not able to get the event either, so I will report this internally to see what the issue could be with this event
Hi again @zheng.khor
I have received the event but only when I make changes to the Account Settings, under the Account Management tab > Account settings > Zoom Phone tab.
Unfortunately, updating a user’s extension number is not considered a setting update, so I do not think you would receive the event. So this would be considered as expected behavior
