I am working on pardot form integration with zoom:
Added two custom fields in my webinar mentioned below:
Referrer
Traffic Channel
It is working fine if I remove those two fields. I think this is due to the mapping with the field name in pardot. Can you please help me to map these two custom fields in pardot from handler so I can send the complete details to pardot form handler.
Are you using the Pardot Application within the Zoom Marketplace? If yes, then the documentation that you are referring to is for our Legacy Pardot Integration.
Currently, the Pardot Marketplace App does not support the addition of custom fields to the Pardot form handler, but the legacy app does. We are currently in process to develop this feature for our Pardot Marketplace App, and once this feature is available, we will deprecate the legacy pardot app. Although I do not have an estimated timeline of when this feature would be available, I will update this thread once the features are available.
If you are already using the legacy pardot app, I would request you to reach out to our support team at support@zoom.us . Please let me know if you have any additional questions.
Thanks,
Ojus
Edit: For your reference, the ID for this Feature within our system is: ZOOM-101875
You would need to use the Legacy App for Pardot. To configure the Pardot Integration, you would need to schedule the webinar first. Once the webinar is scheduled, go to the webinar, and then scroll down to select the integration pane, as shown in the screenshot.
To configure these fields in Zoom, navigate to the Pardot configuration page and click custom field mappings. Here you can chose where registration questions will map to in Pardot. To ensure that the above fields are passed to your prospects in Pardot, navigate to the Admin tab > Configure Fields > Prospect Fields . For each field that is desired, click Add Custom Field . Enter the desired name and enter the desired field name from above for Custom Field ID . For any Zoom Custom Questions used, please follow the instructions below in the section Synchronize Custom Questions to Pardot
Hi @tommy, can you confirm that we are not able to use the default Pardot field for mapping? e.g. email, firstname, etc. That is, We will need to duplicate default fields as custom fields just to use the Zoom+Pardot integration App. This feels redundant and the data will need to be sync. Do you know if the app developer plans to include the default field in the future or is this not possible? Do you suggest using the form handler if we want to avoid creating more custom fields as per doc here
Please correct me if I am wrong. Thank you in advance. Cheers, Mel.
HI @tommy, thanks for the quick reply. Yes I have seen https://zoomappdocs.docs.stoplight.io/pardot and I am able to connect the zoom field to Pardot’s Custom Field.. However, what we wish is to connect zoom field to Pardot’s Default field. because the email, first_name, etc are set as default field in Pardot. Can you please ask the app developer if this is possible?
The custom question doesn’t support Japanese now. it’s a limitation. We automate translate custom question to Pardot custom field, if the question is in Japanese, the pardot custom field would be Japanese also, which is not allowed in Pardot.
Thanks Tommy. Do you have a reply from the zoom developer regarding my question about the “pardot default field”? Is this also a limitation? Thank you in advance.
