Zoom WebSDK Webinar Join Error Today

We had a serious problem today that affected countless customers of ours. Suddenly and randomly for at least a full hour, the Zoom WebSDK would not let 50% of people who tried accessing it join, and it presented them with a “join error”. I see no report of this on Zoom’s status page, no mention of it by the team, nothing on social media - what happened? We cannot replicate it now because it is working but it greatly affected all our customers for a full hour.

Can we get some clarity here? Did Zoom upgrade something in the middle of the day?

Hey @rahul2,

Sorry to hear this happened.

Can you please send a description of the issue and the webinarID to developersupport@zoom.us so we can investigate further?