ZoomMtg.join() returns “The signature has expired.” help me please

[manoj.sarode (Manoj)]

Hi Tommy / Team,

We are waiting for your reply… We continuously gets the below error i.e. Error code : 3005 clear attendees?.

Can you plz provide your valuable inputs for the below concerns as well ?

“Also I am working on getting your 3 questions answered.
1] How we can identify whether the particular signature is valid for certain time ? OR Expiry logic ?
2] Is there any time conversion / Offset is required to generate the signature ?
3] How signature gets validated on zoom server, I mean what kind of parameter consider while checking the signature in order to run the zoom meeeting ?”

Thanks,
Manoj Sarode.

[tommy (Tommy Gaessler)]

Hey @manoj.sarode,

We are working on resolving this.

Thanks for your patience,
Tommy

[JackYang (Prod JackYang)]

3005 is another meeting running, https://zoom.github.io/sample-app-web/global.html#errorCodes
you need end another meeting before host a new meeting, one user only host a meeting at the same time
“The signature has expired” the most reason is because you localtime(new) > zoom’s server time(old),
we also think this is invalid signature.

[manoj.sarode (Manoj)]

Hi JackYang,

Thank you for updates. Yes I could see the error codes on provided url.

Hi Tommy,

We are still waiting for remaining points. It will be appreciate if you provide these details with example so that it will be more understandable.

Thanks,
Manoj Sarode.

[tommy (Tommy Gaessler)]

Hey @manoj.sarode,

The signature lasts 24 hours from creation date (in your servers timezone, which is most likely UTC/GMT).

I believe what’s happening is on the Zoom JS SDK, it is comparing the generated signature to your browsers timezone which could be different then UTC / GMT, thus the signature expiring for some users in different timezones.

I am working on getting more details for you and also updating our SDK documentation soon to make this more clear.

Let me know if this helps,
-Tommy

[magh92 (Alberto)]

Hi, me again, I just want to know how can I do for the integration be responsive?

[tommy (Tommy Gaessler)]

Hey @magh92,

We are working on making the Web SDK completely responsive. This will most likely come out sometime in Q1 of next year. You can track our releases here.

You could customize the CSS to make it responsive yourself, but we do not recommend that.

Embed zoom meeting on angularjs application

Hey @alessandro.feliziani, Thanks for the detailed post. We don’t suggest overwriting/changing the Web SDK CSS. Thanks, Tommy

Thanks,
Tommy

[carloskekwa (carlos)]

Is there any news about this issue? this is how im joining a meeting

ZoomMtg.generateSignature({
meetingNumber: meetConfig.meetingNumber,
apiKey: meetConfig.apiKey,
apiSecret: meetConfig.apiSecret,
role: meetConfig.role,
success(res) {
ZoomMtg.init({
leaveUrl: meetConfig.leaveUrl,
success() {
ZoomMtg.join(
{
meetingNumber: meetConfig.meetingNumber,
userName: meetConfig.userName,
signature: res.result,
apiKey: meetConfig.apiKey,
userEmail: this.email,
passWord: meetConfig.passWord,
success() {
//$(‘#nav-tool’).hide();
// RunCanvas(this.isTutor === “false” ? “false” : “true”, this.appointment,‘9824f2cc-c1de-4fcd-a8e0-96cf246299c3’,this.person.email,this.person.firstName,this.person.id);
RunCanvas(isTutor === “false” ? “false” : “true”, appointment,‘9824f2cc-c1de-4fcd-a8e0-96cf246299c3’ , person.email, person.firstName,person.id);
},
error(res) {``
// console.log(res);
}
}
);
},
error(res) {
// console.log(res);
}
});
}
});

[JackYang (Prod JackYang)]

The signature has expired? first sync your time with Internet time
if still have issue
generate signature by yourself https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature

// Prevent time sync issue between client signature generation and zoom 
  const timestamp = new Date().getTime() - 30000

[dharminder]

Hey @tommy,

I am using the latest angular web sdk and i am still getting this error when clicking on Join Meeting.

signature passed is :

Can you please help me out with this ?

[tommy (Tommy Gaessler)]

Hey @dharminder,

This could be an issue with your time settings on your computer. Checkout this thread:

Join meeting timeout or signature expired

Hi @vijayk.kannan, For the signature issue, make sure to use the system time and make sure the time syncs with world time. Generate a signature by ZoomMtg.generateSignature. - Example of syncing your machine time using window 10 [e1b2c451-e93c-4238-b464-ead68f8cca69] Example for using Mac [image] Generate a signature by customer web backend with sync server time. We are currently investigation to see if there is a sync issue on our end as well. We’ll follow up as soon as we’re done lo…

Thanks,
Tommy

[Mavicontrol (Mavi)]

hey @tommy

I did it on my computer and also tested it in different computers from my friends and different mobiles, but they have the same issue. How can I solve it?

[tommy (Tommy Gaessler)]

Hey @Mavicontrol,

Please try not to double post. I have answered you here:

Using a plugin i got this error “Joining meeting timeout. Signature is invalid”

Hello, Im using this plugin in wordpress, but when i embed zoom in my website and im going to start a zoom meeting in my website it shows this issue, and I can’t join any meeting, I’ve clicked the “Retry” button many times, but nothing happens [unnamed] “Joining meeting timeout. Signature is invalid” i has been search on internet but i can’t find the solution, i contacted with the plugin support but they say the issue is from zoom not from the plugin, i want to know how to fix this problem …

Thanks,
Tommy