About sending logs when problems occur with screen sharing

Video SDK Web
1

Description
Since the previous question was closed, I would like to ask a follow-up question.

I was asked a question here.

The last answer asked me to send the logs and report.
Below is the final response I received.

Would you mind reporting the logs to us when the issue occurs?
Starting from Video SDK Web 1.8.5, we provide the client-side telemetry feature, here is the usage:

I checked how to send logs,
Just to be sure, please check where log sending is implemented.

Like sending logs when calling screen sharing.
Is there any problem with the implementation below?

  clientSideTelemetry.reportToGlobalTracing()

  stream.startShareScreen(targetElement)

Browser Console Error
no error

Which Web Video SDK version?
1.8.2

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. start video
  2. Click on Start screen sharing

Device (please complete the following information):

  • Device: MacBook Air M1 2020
  • OS: macOS 13.4.1
  • Browser: Firefox
  • Browser Version: 115.0.2
2

Hey @takeshi.odaka

Thanks for your feedback.

To enable sending logs, please make sure that the telemetry_tracking_id field in the JWT is properly set.

We highly recommend sending the logs either after the issue occurs or before leaving the session.

Thanks
Vic

3

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