Accepted Zoom RTMS dev paackagreement, but app is still in review

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We have accepted the Zoom RTMS agreement and are ready for launch.

The zoom app is still under review for a long time hampering our efforts to get it live under production, even though functionalities work as expected.

What is the process to expedite the review as once the app is live, we will be subscribing to the paid amount per month as said by the sales team.

Thanks.

CC:
@joan.zoom @elisa.zoom

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Hello @gauthambh

Great to hear that your RTMS app is ready for launch! Our Marketplace Review team operates with a 72 hour review SLA. Please note that the final publishing timeline may vary depending on whether any additional information or updates are required during the review process.

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Thanks @joan.zoom - We got the beta access, I am pushing for full production access today.

Thanks a lot for effort.

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I understand the frustration with a stalled review when you are ready for launch, especially after accepting the RTMS agreement. My recommendation is to open a direct ticket with Zoom Developer Support immediately, referencing the accepted RTMS contract and noting the urgency for production go-live. This often helps prioritize your review past the standard queue since your application is tied to a forthcoming paid agreement.

Hope this helps!

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Do you have any link for opening a support ticket with Developer Support?

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i cant mention the link. the forum is saying to me sorry

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Hi @joan.zoom - We are still awaiting on zoom production access review.

Let me know, how we can expedite this as we are all set.

Thanks.

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Any update @joan.zoom @elisa.zoom - We have signed the RTMS agreement and are awaiting on production access so we can finalise our monthly payments for credits.

Please expedite this process or provide us a link to expedite this.

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Hi @gauthambh - We have expedited your case. I am looping in @yoon.conner as well. Yoon will update you when Shine is fully through the process. Thank you for following up, and thank you for your patience. FYI - @joan.zoom @elisa.zoom

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Thanks @JenBrissman - I have been patiently waiting for 2 weeks now.

Please expedite the process.

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Hi @gauthambh - your app has been approved. Thank you for your patience with this matter.