Hi I’m looking to programmatically access AI-generated call summaries from Zoom Phone via the API. I’ve noticed that ai_call_summary_id appears in the call log details, but I can’t find any documented endpoint to retrieve the summary content itself. Is there currently any support for accessing Zoo…

Hi @gianni.zoom Thank you for your prompt reply. Do you know if support for retrieving AI Call Summaries via Server-to-Server OAuth (account-level) is available now, or if it might be on the roadmap for future updates? We’re aiming to avoid user-context tokens where possible for backend automatio…

Same requirements for our team regarding S2S Oauth (account-level). We noticed this in the April 14, 2025 Phone Changelog : [changelog-2025-04-14] and would like to request a simple way to access the AI call summary from the callId alone, rather than relying on userId. Thank you!

Hi @dean , phone:read:ai_call_summary:admin scope is available to use for S2S OAuth app as well. You should see it and be able to query the endpoint after adding the scope. :slight_smile:

Hi @tamn , Yes you can use it with S2S OAuth apps after adding the admin scope. [image] nktnet: and would like to request a simple way to access the AI call summary from the callId alone, rather than relying on userId. Thanks for the feedback. I can share with the team to request adding to …

Will I be able to get the AI call Summaries if i do an Oauth 2.0 S2S request before and get the token?

Thanks @gianni.zoom . In the meantime, for anyone looking to get the summary from a call ID, you’ll need to call the history detail endpoint below: GET /phone/call_history_detail/{callLogId} While it is still undocumented at the time of writing, the attribute ai_call_summary_id does exist when yo…

Just wanted to add this: [image] AI Call Summary 400 Error Despite Correct Scope (phone:read:ai_call_summary:master) API and Webhooks Hi @joeyharrington @kslowpes , engineering just confirmed the following: Zoom Phone Admin Portal/Account Owner can’t see the end user’s c…

AI Call Summary

API and Webhooks

gianni.zoom (Gianni) April 25, 2025, 3:28pm 2

Hi @dean ,

Here’s the endpoint to retrieve the ai call summary: Phone APIs

It can be accessed via admin and user-auth app.

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