V2/metrics/meetings/..../participants data is lagging/incorrect

API and Webhooks
1

Description
When trying to get the participants in a live meeting using the v2/metrics/meetings/…/participants API endpoint, the results did not show everyone in the meeting. Polling the API endpoint every 10 seconds, over the course of 10 minutes or so, all the participants started to be returned from API call. Similarly, participants who left the meeting didn’t have their leave_time reported immediately – it happened slowly over the course of 30+ minutes. With the host still in the meeting, the API indicated one participant was still present 50 minutes after he had left.This API endpoint was working perfectly yesterday.

Error
Bad/delayed participants data returned from API call.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
api.zoom.us/v2/metrics/meetings/NNNNNNNNNN/participants?type=live

How To Reproduce (If applicable)
Just call the API endpoint and observe the results.

Screenshots (If applicable)

Additional context

2

Seems to be working properly again.

1 Like
3

Happy to hear it’s working. :slight_smile:

Let us know if you run into the issue again.

Thanks,
Tommy

4

This API is acting up again. I’m in a live meeting and getting this reply:

{ code: 3001, message: 'Meeting does not exist:2########9.' }

However, the meeting most certainly does exist.

5

And… It’s working again this afternoon.

Why is this so unreliable?

1 Like
6

Hey @wolinsky,

Strange! If you’d like, send the meetingID and the issue to developersupport@zoom.us and we can look into this further.

Thanks,
Tommy