The Past Meetings report shows that almost every user gets disconnected on the first try. In reality some aren’t able to connect at all.
“xxxxx got disconnected from the meeting.
Network Connection Error”
To Reproduce(If applicable)
Steps to reproduce the behavior:
- Join a session via websdk.
Smartphone (please complete the following information):
Regardless of Device, OS, Version, Browser. All seem to experience the same issue.
This is the report that shows the errors:
We are not just going off of the report. Users actually complain that they have a hard time joining. Some users are unable to join even on their second or third attempt, too.
We have been running sessions with the websdk for quite a few months now and have consistent complaints from users when trying to enter the sessions.
I’d be happy to share specific account information in a private channel if that would help us get this issue resolved faster.