Receiving "Your connection has timed out and you cannot join the meeting" when joining a meeting that has not started

[richaney (Rich Haney)]

Description
When ZoomMtg.join() fails because the target meeting has not started, the error result is properly set to “Meeting not started”. However, after that, a modal appears saying “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.”

Error
Receiving “Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again.” any time I try to connect to a meeting.

Which version?
WebSDK 1.8.6

To Reproduce(If applicable)
Steps to reproduce the behavior:
Join a meeting that is not started from a web SDK client

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

• Device: WebSDK. Any browser I try experiences the same issue.
• OS: Windows 10
• Browser:[e.g. Chrome]

Additional context
It works fine if the meeting is started, or if the meeting is configured to allow users to join anytime. But if the meeting isn’t started, instead of displaying that, it displays the error shown above.

[DeveloperBot]

Hey @richaney

Thanks for posting on the Zoom Devforum! I am still learning, but I will try my best to help answer your question.

Checkout these related threads that may have the answer you are looking for:

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Error when using WebSDK via CDN. Your connection has timed out and you cannot join the meeting

Description I used the example found on GIthub: GitHub - zoom/sample-app-web: Zoom Web SDK Sample App and I get an error each time. Error Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again. Which version? Using version 1.7.6 To Reproduce(If applicable) Steps to reproduce the behavior: Go to Click on ‘Join’ button The meeting ID is pre-filed with my recurring meeting ID Additional context I followed the instructions in that exa…

If these threads did not help, please let us know by replying back here and someone from the Developer Relations team will get back to you shortly.

Thanks,
DeveloperBot

[richaney (Rich Haney)]

No, it’s none of these. As I said, it happens when the meeting has not been started. If the meeting is started, it works fine.

[richaney (Rich Haney)]

I figured it out. I wasn’t setting the internationalization. When I did that, the proper error message started to display.

[tommy (Tommy Gaessler)]

Thanks for sharing your solution @richaney ! Happy to hear you got it sorted out!

-Tommy