Already has a meeting

[deepali.necti (NEC)]

Hi,

We have a pro account with three user licenses.
We are integrating web sdk into our portal and using JWT token to join a meeting.
When we are joining two simultaneous meetings with two different hosts, we are getting “already has a meeting” message for the second meeting?

Please suggest what are we missing here?

Thanks.

[donte.zoom (Donte)]

Hi @deepali.necti,

Thank you for writing us, if you are looking to host simultaneous meeting please make sure you meet the following prerequisites:

Here’s our help article on the subject:

Can I Host Concurrent Meetings?

Please let me know if you have any additional questions.

Best,
Donte

[deepali.necti (NEC)]

My question was that can all the three licensed users under pro account, can host meetings at the same time?

If yes, then can I use single JWT token (generated at account level) along with individuals email to join a meeting as a host? because when I tried this, was getting “ Already has a meeting “.
Do we need to generate JWT token for each of the host? If yes then how?
Or do we need to follow other way to join a meeting with separate user credentials?

[donte.zoom (Donte)]

Hi @deepali.necti,

Yes, you can host simultaneous meetings but each meeting needs to be created by a separate user. Make sure your meeting have different host.

If this does not help, please send an email to developersupport@zoom.us with a link to this thread.
In that email, please include a screenshot and the meetingsIds where you are seeing this issue.

Thanks,
Donte