Always get mosaic after 10s once join meeting with sharing whiteboard

Description
always get mosaic after 10s once join meeting with sharing whiteboard

Which version?
v4.4.55968.0904

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. host start meeting and share whiteboard.
  2. other user(windows platform) join meeting;
  3. after about 10s, the user’s screen will appear small mosaic, and the amount will increase more and more.
    ** I am sure it’s not service site issue. I update video driver but it’s useless. do you konw the root couse?

Screenshots


video:
video1
video2

Hi guan_bj,

Thanks for the post and thanks for the videos and screenshots. I will forward this to our engineering team and we will look into this. In the meantime, do you happen to have any logs for the moment when this happens?

Thanks!

no, I have no log for it. Today we reproduce it when host site checks “GPU in screen sharing”.

Hi guan_bj,

Thanks for the reply and the screenshot. I have forwarded this to our engineering and we will investigate this issue. Will get back to you as soon as possible.

Thanks!