Description
I am using default UI and can join or start meeting successfully while starting video it’s not visible to the other side and the other side video is also not visible, It is working fine in SDK version v5.5.1.1319 but it’s not working in v5.7.1.1267, and v5.7.1.1268. It seems to happen on all android 6 devices.
Which Android Meeting SDK version?
v5.7.1.1267
To Reproduce(If applicable)
Steps to reproduce the behavior:
Join a meeting
Click on the start video
See, The video view will not be visible to the user on another side and another side video also will not be visible to your side.
Smartphone (please complete the following information):
I have been able to reproduce this behavior locally. We will need to investigate this and identify a fix. I will let you know as soon as we have any additional information. Apologies for any inconvenience caused by this behavior.
Upon further investigation, I found that the behavior I was seeing was due to the camera permission not being requested until after I manually toggled the video off and the back on. Can you please verify whether or not your app has camera permission granted when you observe this?
If you do in fact have proper permissions granted, can you provide a full list of the devices you have been able to reproduce this issue on?
Thanks for the additional information. Were there any devices on which this issue was not reproducible? Also, can you please provide the SDK logs so that we may investigate this further? It should be an encrypted file found at sdcard/Android/data/${YOUR_APP_NAME}/logs.
Thanks for confirming. Can you please let me know which version of the SDK you are using, the devices on which this issue is present, and the Android version being run on these devices?
Hi @jon.zoom
Meeting SDK: 5.7.1.1268
Android Min SDK : 21
Following device tested and have same problem that is host’s or other participants Video and screen sharing not display (only black box shows)
Device 1: Samsung J1 - Android 4.4
Device 2: Samsung J7- Android 5.1
Device 3: Redmi mi 3s- Android 6.0.1
Device 4: Oppo F3 Android 6
Device 5: Vivo Y53 Android 6
I am not able to access the first or third log provided. It appears that something went wrong with the file type of the first one, and I’m not seeing a log file in the third one. Can you please clarify which device was used for the logs provided in the second link?
Please try not to post the same information in multiple topics as it can make the forum more difficult to navigate. More information on best practices/etiquette can be found here.
As we are investigating the SDK logs, we’re not finding the right information to diagnose this issue. Can you please provide a screen recording of this issue with the SDK sample app? Also, are you able to reproduce this using the Zoom client?