Android - Video Not showing on Android 6 (API level 23) in meeting SDK v5.7.1.1267

here is the
log file attachment

Hi @karpude.k, thanks for using the dev forum.

Can you and @Sujeet please confirm whether or not you are working on the same project together?

Thanks!

Projects are different.

Hi @jon.zoom

Some More log files

Log file 2

Log file 3

Hi @karpude.k,

Thanks for confirming. Can you please let me know which version of the SDK you are using, the devices on which this issue is present, and the Android version being run on these devices?

Thanks!

Hi @jon.zoom
Meeting SDK: 5.7.1.1268
Android Min SDK : 21
Following device tested and have same problem that is host’s or other participants Video and screen sharing not display (only black box shows)
Device 1: Samsung J1 - Android 4.4
Device 2: Samsung J7- Android 5.1
Device 3: Redmi mi 3s- Android 6.0.1
Device 4: Oppo F3 Android 6
Device 5: Vivo Y53 Android 6

Hi @karpude.k,

I am not able to access the first or third log provided. It appears that something went wrong with the file type of the first one, and I’m not seeing a log file in the third one. Can you please clarify which device was used for the logs provided in the second link?

Thanks!

@jon.zoom
its Samsung J7- Android 5.1

Hi @karpude.k,

Thanks for that. We’ll investigate the logs you’ve provided and let you know as soon as we have any updates.

Thanks!

Hi @karpude.k,

It does not appear that the logs you have provided are valid SDK logs. Can you please obtain the SDK logs from the path mentioned here?

Thanks!

Hi @jon.zoom ,

I attached SDK logs. Please see here.

Thank you, Junya

Hi @POLYGLOTS_Lesson,

Please try not to post the same information in multiple topics as it can make the forum more difficult to navigate. More information on best practices/etiquette can be found here. :slightly_smiling_face:

Thanks!

Hi @jon.zoom,

This issue is occurred with the latest released “Android Meeting SDK v5.7.6.1922 (hotfix)”.

Thanks, Junya

Hi @POLYGLOTS_Lesson,

As I mentioned before, please do not post the same content in multiple threads. See my previous reply for more information.

Thanks!

Hi @POLYGLOTS_Lesson,

As we are investigating the SDK logs, we’re not finding the right information to diagnose this issue. Can you please provide a screen recording of this issue with the SDK sample app? Also, are you able to reproduce this using the Zoom client?

Thanks!

Hi @jon.zoom ,

Thank you for your investigation.
We tried the SDK sample app.
The sample app worked fine with Android6 and Zoom client also worked.
It seems the problem comes from the difference between the sample app and our implementation.
Do you have any clue?

Thanks.

Hi @POLYGLOTS_Lesson,

Since you are not able to reproduce this in the sample app, we’ll need some more information in order to determine what is different with your implementation. Can you please provide a demo app in which this issue is reproducible so that we can further investigate?

Thanks!

Hi @jon.zoom ,

I got it. I will try to reproduce with the sample app.
It may be caused by memory usage pressure.

Thanks!

Sounds like a plan! Let me know if you are able to provide any additional information.

Thanks!

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