Annotation cannot be seen by shared viewers

When I started sharing using the MacBook Pro, the annotation I drew were invisible to other viewers.
But, but I have no problem using the iMac!

Which macOS Client SDK version?

Device (please complete the following information):

  • Device: [e.g. Apple MacBook Pro )]
  • OS: [e.g. macOS Big Sur 11.2.3 ]

Hi @homellc123, thanks for the post.

Is this issue present with the Zoom client, or are you seeing in with the SDK?


There is no problem with the Zoom client. I am using the SDK and I am using a custom UI. I don’t know how to solve this problem.

Hi @homellc123,

Are you calling startAnnotation before trying to annotate? If so, what is the return value of that method?


When I call add comment it is successful. I need to close the current whiteboard first, and then reopen the whiteboard. At this time, other viewers can see the annotation I added

That’s great to hear that it’s working as intended now!

Please don’t hesitate to reach back out in a new thread with any additional questions. :slightly_smiling_face:

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.