App getting stuck on waiting screen

App is getting stuck on waiting screen for host.
first time the app is working. but after creating 2-3 meeting when host click on start meeting waiting screen gets launch. checked all the API’s, everything is working properly. i think this is the bug at zoom’s side. please help me in finding the solution to it.

Hi @rohit.bhainwal, thanks for the post.

If you are seeing the waiting room, that means you are not the host of the meeting you are joining.

Are you able to reproduce this behavior in our sample app?

Thanks!

HI @jon.lieblich, thanks for your reply.
I am understanding what you are saying. but the issue is 1st two to three meeting host is able to start the call. but after that when any new meeting is created than even for host waiting screen is getting generated. i have to kill the app and then after killing the app when i relaunch it, then the host is able to start the call. it happens when host starts two three calls one after the other.

Hi @rohit.bhainwal,

I have tried to reproduce this 10+ times in our sample app. In 100% of the attempts, I saw the expected behavior. Let’s get some additional information to get to the bottom of why we’re seeing different results.

  • Are you joining the same meeting for every attempt?
  • Are you logging in/out of the SDK between attempts?
  • When joining the meeting, which SDK method are you using? Please provide a code snippet if possible.

Thanks!

hi @jon.lieblich you don’t have to test 1 zoom call 10 time, you have to test 3 to 4 zoom call one by the another. please try this scenario you will get the issue. because i have found this issue in sample app as well.

  • Are you joining the same meeting for every attempt?
    —> No. i am creating multiple meeting back to back.
  • Are you logging in/out of the SDK between attempts?
    —> No.

Hi @rohit.bhainwal,

If you are able to reproduce this behavior in our sample app, there is clearly something missing between your and my reproduction steps. I will list out the steps I am taking. Please let me know where the discrepancy is.

  1. Start sample app and login with an account
  2. Enter meeting number and password for the account’s personal meeting
  3. Press the “Start this Meeting” button
  4. Observe meeting starting successfully

Please let me know if your steps are not the same. If desired, you may also provide a video capture of a session where you are experiencing this behavior. Note: if you do provide a video, please ensure you have enabled “Show taps” under developer settings.

Thanks!