Hi all — looking for help or visibility from the Marketplace team here, since our support case (TS2310078) was closed without addressing the issue.
Summary
Our app (Aura Scheduler) was submitted for activation/review on February 17, 2026. It’s now been over 10 weeks with no first response — well past the documented 72-hour first-response SLA and the typical 4+ week publishing timeline.
We’re completely blocked because of two compounding issues:
Editor is locked while in review (expected behavior) — we need to add an OAuth redirect URL to the Allow List (http://localhost:3010/videoConferences/zoom/oauth/callback) so our engineers can reproduce a production OAuth issue locally, but we cannot edit.
Withdraw action throws an error — so we cannot withdraw and resubmit either. This appears to be a platform bug.
Net effect: we cannot ship fixes. At least one coach on our platform currently cannot authorize Zoom to schedule community events, and we have no path to update the app.
What we tried
Opened a support case (TS2310078) requesting a status update or backend unlock.
Support closed it as “configuration-related” and out of scope for our Developer Support Plan, redirecting here.
The Withdraw button erroring is not something we can configure our way out of, and the review queue isn’t something we can self-serve. Hoping someone from the Marketplace / App Review team can take a look.
I’m not sure what the issue is; I’ve never seen a withdrawal issue like this before. Can you provide a Zoom clip showing the issue? Also there is an app we’ve reviewed recently called Aura and the screenshot below includes the timeline of the review
Also, Support and the DevForum are 2 different teams. Most of the resources on the forum do not have access to the Zoom Support ticketing system, so I can’t really reference the ticket for additional information.
Hi Kwaku, thanks so much for taking a look, really appreciate it.
Quick note — the forum is blocking me from including links or attaching images in this reply (“Sorry, you can’t include links in your posts”), so I’ll describe everything in text. Happy to share screenshots over email or any channel that works for you.
I think the screenshot you shared might be for a different “Aura” app — the entries don’t match our submission. Our app is Aura Scheduler, a User-managed General app, under the developer account associated with rohan at aurahealth dot io.
Looking at our Marketplace dashboard now, the current state for Aura Scheduler is:
Status: “Create request submitted — Waiting for Zoom approval”
Activation state: “Active for internal users”
App type: General app, User Managed
A banner is displayed: “We conduct app reviews on a FIFO basis, the current SLA for first response is 72 hours. Full publishing process can take 4+ weeks due to review backlog.”
Two things would really help us:
Could you confirm where Aura Scheduler currently sits in the review queue, and a rough ETA for a first response? It’s been well past the stated 72-hour first-response SLA.
Our core blocker is that we need to add an OAuth redirect URL to the Allow List so our engineers can reproduce a production OAuth issue locally, but the editor is locked while the app is in review. Is there any way to either (a) unlock the editor, (b) accept an out-of-band Allow List change, or (c) advise us on the right path to update the Allow List without losing our place in the queue?
Understood on Support vs DevForum being separate teams — thanks for clarifying. The support ticket reference (TS2310078) was just for context; no need to pull anything from it. Everything you need should be in this thread.
If there’s an email I can send screenshots to, happy to do that.
Just a quick follow-up, I sent the email with all the details, screenshots, and Zoom clips to integration.testers@zoom.us on May 7. Wanted to make sure it reached the right team.
Please let me know if you need anything else from my end.
