Assign ZRA License fails with successful response

API and Webhooks
1

API Endpoint(s) and/or Zoom API Event(s)
Update user settings

Get user settings

Description
I am attempting to update the feature for a user to assign the ZRA (Zoom Revenue Accelerator license). While I recieve a successful status code response of 204, the feature remains “false” and the license is not assigned to the user. This is true both of the feature “zoom_revenue_accelerator” and the deprecated feature “zoom_iq_for_sales”. This same endpoint is successfully able to set the “zoom_phone” feature to either true or false to add/remove a Zoom Phone license, which makes me think this may be a bug or issue with documentation.

Error?
The full error message or issue you are running into, where applicable.

How To Reproduce
Steps to reproduce the behavior:

  1. Using PATCH /user/{userId}/settings, provide the following JSON body:
{
    "feature": {
        "zoom_revenue_accelerator": true
      }
}
  1. Observe the successful status code 204 is returned
  2. Use the GET /users/{userId}/settings endpoint for the same user and observe that the feature zoom_revenue_accelerator remains False rather than the expected True
2

Though it is unclear why the attempted method above does not work, Zoom provided an alternative. Using the scim Update a user endpoint instead at Zoom SCIM2 API, the ZRA license could be applied with the body below:

{
  "urn:ietf:params:scim:schemas:extension:zoom:1.0:User": {
    "zoomIQ": true
  }
}

I would still like to investigate why the original method did not work as intended, but this provides an immediate solution to the problem.

3

This was user error on my part and can be closed.

I was using the Update user endpoint PATCH /users/{userId} instead of PATCH /users/{userId}/settings by accident. This took quite a while to catch as the alternate feature I used to verify that the API endpoint was otherwise working was the feature zoom_phone, which is the only feature that can be updated from either API endpoint. Furthermore, the Update user endpoint sent back a successful status code of 204 instead of an error, likely because the parser dropped the invalid zoom_revenue_accelerator feature and no other errors were raised.

4

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