Audio Bitrate Suddenly Dropped

Meeting SDK Web
1

Description
One of our users reported that suddenly he couldn’t hear the host from around 18:36 JST of the meeting. Host can hear the other user though. Upon checking the meeting’s audio metrics on Zoom dashboard, I noticed that the audio bitrate suddenly dropped from 50 ~ 100 to just 12kbps. Video metrics looked stable though.

May I know what are possible causes of this issue?

Error
N/A

Which version?
1.8.1

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Host and client join the meeting

Screenshots
None

Device (please complete the following information):

  • Browser:Chrome

Additional context
Possible related thread Hear audio with lag

I’ll be sending the meeting ID by email.

2

Thanks for reporting this @lfrancia .

We are looking into this issue and will report back with the root cause as soon as we can. Will continue communicating through the email thread.

-Tommy

1 Like
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