Audio on Windows Chrome isn't working anymore

Meeting SDK Web
1

I was very happy using the zoom meeting which is embedded on my website, until all of a sudden the audio is not picking up anything and my attendant cannot hear anything from me.

I am using version 1.7, using Windows Chrome

2

Hey @kelvinkc.ho, thanks for posting and using Zoom!

Can you please share the meeting ID? Can you reproduce the issue, or did this only happen once?

Thanks,
Tommy

3

MeetingID is 7368111783, and it’s still happening

4

Thanks @kelvinkc.ho,

Can you share a screenshot of your browser permissions? There has been no update to the Web SDK recently so I’m guessing it is something with either your microphone or browser settings.

Screen Shot 2020-02-11 at 10.07.05 AM

Thanks,
Tommy

5

Image 2

I also tried another zoom account but it’s still not working

My microphone is working fine because I can use it on other web sites

6

Hey @kelvinkc.ho,

Does it not work on the Zoom Web Client as well as the Web SDK?

Please try restarting your computer.

Thanks,
Tommy

7

Yes, not even the Zoom Web Client.
I have actually formatted my notebook and tried on another network (make sure it’s not a firewall issue) but still not working

My partner side isn’t working as well

8

Thanks @kelvinkc.ho,

Can you please share a meeting ID where this is happening and the version of Chrome and Windows so we can debug?

Thanks,
Tommy

9

All of a sudden it’s working now
Thanks for your support

1 Like
10

Happy to hear it is working! :slight_smile:

Let us know if the issue ever happens again!

Thanks,
Tommy