Join By Computer Audio Not working

Meeting SDK Web
1

Description
Join By Computer Audio not working

Error
Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again.

Which version?
Web SDK 1.7.9

(please complete the following information):**

1 Like
2

Hey @puravt,

Did you allow your browser to access the microphone? Try clicking the i by the address bar and allowing access to your microphone.

Thanks,
Tommy

3

Yes @tommy , I allow my browser for access microphone and camera , as well as I hosted my site on HTTPS. still its not working also I can not join meeting by recaptcha.

1 Like
4

Thanks for the info @puravt.

Our Web SDK engineers are looking into the issue. I will get back to you with updates. (CS-2046)

As for the recaptcha issue, please see our docs here:

-Tommy

5

@tommy please check below screen shots for further reference

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image1920×1080 261 KB

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image1920×1080 261 KB

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image1920×1080 210 KB

6

Thanks @puravt,

I will keep you updated on the fix.

In the meantime, are you seeing the same issue with version 1.7.10?

Thanks,
Tommy

7

I’m having the same problem, on both 1.7.9 and 1.7.10, but on Safari.

1 Like
8

Hello Tommy

Yes we also tried with 1.7.10

9

Hey @bitemedicine2,

Please see the Safari browser support here:

Thanks,
Tommy

10

Thanks for letting me know @puravt.

I will keep you updated on the fix.

-Tommy

11

@tommy any update on this ?

12

Hey @puravt,

No updates, but I have requested higher priority on this.

Thanks for your patience,
Tommy

13

I’m am seeing this as well. Please advise on an updates you may have.

14

Will do @smtarantino!

We are working on a fix.

Thanks,
Tommy

15

Thanks @tommy – is there any sort of timeline you are looking at currently for this?

16

@tommy can we have exact timeline when it will be done , because we are stuck with this thing which impact on our customer service.

17

Hey @smtarantino, @puravt,

Unfortunately we do not have an exact timeline yet. I will share updates as I get them.

Thanks for your patience,
Tommy

18

Good afternoon, I have a problem, when I enter the zoom sdk from my angular application, everyone can hear me but not me. I already tried deploying the application in heroku with https

1 Like
19

Hey @supercuidadores,

Can you please create a new topic here and fill out the post template so we have enough details to help?

Thanks,
Tommy

20

I already created the topic

Using zoom web SDK did not hear the participants