Audio sync issues in Mac OS Version 5.6.4 (765)

Meeting SDK macOS
1

Description
In the latest version of the MacOS desktop client, there’s a noticeable and varying audio sync issue from each participant. This causes unpredictable audio/visual delay issues in trying to sync audio & video captured for broadcast or streaming.

To Reproduce(If applicable)
Steps to reproduce the behavior:
Any meeting with three or more participants, two participants joining via different network connections

Device (please complete the following information):

  • Device: MacBook Pro (16-inch, 2019) 2.4 GHz 8-core Intel Core i9; 64 GB 2667 MHz DDR4; AMD Radeon Pro 5600M 8GB Intel UHD Graphics 630 1536 MB

  • OS: macOS Catalina 10.15.7

Additional context
This appears to be a different behavior from versions before the “Immersive” mode. In previous versions all participants seemed to have the same audio delay as compared to their video.

2

Hi @jjackson, thanks for using Zoom.

It appears that you are having an issue with the Zoom client. This forum is meant only to assist developers who are integrating our SDK into their own applications. For help with the Zoom client, please visit our general support page. :slightly_smiling_face:

Thanks!