Bad picture quality and recording with no audio

User complained about having other participant video pixelated with no audio for quite sometime. This happens multiple time. Same user video is also corrupted in recording.
For reference session ids are mentioned and a screenshot.

These are ids for same session name.

Session Ids:
QQay2uF7R723WfQM7dWzmA==
0BWQBgA/T7S+b+HX/5Fkxw==
Mkgxsa1ZTXO8yl8QqJUCiA==
HIm3TAVxRJG0txYWqMUnCQ==

Hi @vic.yang ,

Can i have feedback on this.

This has happened multiple times.

Another session id for reference
Ng7yEAfHT9mgvF6nbqMOVw==

Using Zoom Video Web SDK 1.10.0

Hey @rohit_zoom

Thanks for your feedback.

We have noticed this issue and are currently working on investigating its cause.

Thanks
Vic

Hi.
Is there any news on this topic? We also have a customer who is experiencing this problem.

Hey @rohit_zoom , @peter.kremser

Thanks for your feedback.

We are still working on the issue and will keep you posted if any updates.

Thanks
Vic