Bad picture quality and recording with no audio

Video SDK Web
1

User complained about having other participant video pixelated with no audio for quite sometime. This happens multiple time. Same user video is also corrupted in recording.
For reference session ids are mentioned and a screenshot.

These are ids for same session name.

Session Ids:
QQay2uF7R723WfQM7dWzmA==
0BWQBgA/T7S+b+HX/5Fkxw==
Mkgxsa1ZTXO8yl8QqJUCiA==
HIm3TAVxRJG0txYWqMUnCQ==

Screenshot (269)
Screenshot (269)738×536 364 KB

2

Hi @vic.yang ,

Can i have feedback on this.

This has happened multiple times.

Another session id for reference
Ng7yEAfHT9mgvF6nbqMOVw==

Using Zoom Video Web SDK 1.10.0

3

Hey @rohit_zoom

Thanks for your feedback.

We have noticed this issue and are currently working on investigating its cause.

Thanks
Vic

4

Hi.
Is there any news on this topic? We also have a customer who is experiencing this problem.

5

Hey @rohit_zoom , @peter.kremser

Thanks for your feedback.

We are still working on the issue and will keep you posted if any updates.

Thanks
Vic

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

7

Hey @rohit_zoom

Sorry for the late reply.

We’ve discovered some clues related to Microsoft Edge’s enhanced security.

Are users experiencing the issue while using the Edge browser? We’re currently investigating this matter, which seems to be causing video flickering.

Thanks
Vic